At Toys Wheel, we want you to have a positive shopping experience. If there is an issue with your order, please contact us and we will review your case according to this policy.
1. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 1 day of receiving your order.
To help us review your request, we may ask for:
Your order number
Clear photos or videos of the product
Photos of the original packaging
A description of the issue
Please do not dispose of the product or packaging until we have reviewed your request.
2. Return Eligibility
To be eligible for a return, the product may need to be:
Unused and in its original condition
Returned with original packaging where applicable
Complete with any included accessories or parts
Approved by our customer support team before being returned
3. Change of Mind Returns
Products returned due to a change of mind may only be accepted according to our return conditions and prior approval.
Certain products may not be eligible for return once opened, used, damaged by the customer, or missing original parts or packaging.
4. Non-Returnable Items
Returns may not be accepted for:
Products damaged due to misuse or improper handling
Used products
Products with missing parts caused after delivery
Products returned without prior approval
Products returned outside the applicable return period
5. Refunds
Once a returned product is received and inspected, we will notify you about the outcome.
If a refund is approved, it will be processed through an appropriate method agreed upon by Toys Wheel and the customer.
Shipping or delivery charges may be non-refundable unless the return is due to an error on our part.
6. Exchange
If an exchange is available and approved, we will provide instructions regarding the replacement process.
Product availability may affect whether a replacement can be provided.
7. Return Shipping Costs
If a return is approved due to a damaged, defective, or incorrect product, return shipping arrangements will be handled according to the specific case.
For other approved returns, the customer may be responsible for return shipping costs.
8. Contact Us
To request a return, refund, or exchange, contact us with your order details:
